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Why can’t I receive Trade Alerts?

Normally the Trade Alert emails will be sent regularlly to your registered email address as per your setting. If you are having problems receiving Trade Alert emails from Alibaba.com, please check the list below:1. Check whether you subscribed the Trade A

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What can I do after resetting my password many times but still fail to log in?

Please try again, and pay attention to the following: 1. Use your registered email address and password to sign in. 2. Don’t type with “Caps Lock” on, as passwords are case sensitive. 3. Do not include blank spaces before or after your password. 4. To avo

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How do I submit my brand authorization document?

You cannot post brand products on Alibaba.com without authorization from brand owner.If you have got the authorization, please submit your brand authorization document at My Alibaba – Company & Site – Edit Profile – Certification Center and choose “Trade

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What is my IPR status?

Kindly please log in http://ipp.alibabagroup.com/login.htm for detail checking. If you want to know the submitted complaints case status, you could click “Manage complaints” button under “Complaint Submission” then click Alibaba.com icon to check. If you

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What can I do if my account was deactivated?

To reactivate your account, please check why it was deactivated first. The deactivation reasons include: 1) deactivated by yourself2) deactivated due to security reasons by Alibaba.comScene 1: Deactivated by yourselfGo to sign in page and click “click her

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How can I register an account on Alibaba.com?

To register an account on Alibaba.com via laptopTo register an account via Alibaba.com APPTo register an account on Alibaba.com via laptop, please follow the steps below:1. Go to Login page, click Join Free to register an account.2. Enter your email addre

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Is cooperation program only available to brand owner in Mainland China?

Rights holder from anywhere is welcome to join our cooperation program, but details in cooperation may not all be identical where laws and regulations in various jurisdictions under which intellectual property rights are registered are different.

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What is AliProtect?

For your kind information, Alibaba Group has upgraded its IPR system, unifying all the IPR systems of different platforms into IP Protection Platform.IP Protection Platform, short for Intellectual Property Protection Platform, is to facilitate rights hold

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What can I do if I misspelled my email address when registering?

If you misspelled the email address during registration, please contact our Customer Service Team with correct email address so we could replace the incorrect one for you.Note: Please ensure the correct email address provided has not been used for any oth

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Who counts as a qualified contact to verify my Business Identity?

– Someone with whom you’ve exchanged an online Business Card in My Alibaba-An added contact in the Message CenterA supplier with whom you have frequent business exchanges (i.e. placing orders, discussing RFQs/ quotations etc.) – Contacts must either be ve

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