Account Management(101)

• Why can’t I receive Trade Alerts?
• What can I do after resetting my password many times but still fail to log in?
• How do I submit my brand authorization document?
• What is my IPR status?
• What can I do if my account was deactivated?

After-sales Service(32)

• What is the dispute resolution process for Kabbage loans under the Pay Later program?
• What can I do if I failed to track the shipment?
• Who pays the shipping cost when returning goods on a Trade Assurance order?
• How do I upload more evidence/information for Trade Assurance dispute?
• How does Alibaba.com prevent scams?

Alibaba intro(23)

• What is the way the buyer initiates a complaint?
• How can I change the product price to my local currency?
• What specific content does ‘One-stop Service’ include?
• Do you have a sales department?
• Can you tell me the diffrence between Alibaba and Aliexpress?

Aliexpress(185)

• Account Management

• Aftersales

• Awaiting Order Arrival

• Communication

• Coupon & Promotion

• Feedback

• other faq

• Product Selection

• Refund

• Rules & Policies

Business Negotiation(68)

• How to manage conversations in Messenger?
• Is it possible to attach a photo to my buyers request after it has been approved
• How do I delete a message in Inbox?
• How will the suppliers find my Buying Request?
• What can I do if I received a quotation but the supplier has not contacted me?

Inspection(16)

• How to apply refund for value-added service?
• Which payment methods does the Inspection Service support?
• Which aspects are covered and what are the inspection standards during an inspection?
• How do I pay for the Inspection Service?
• How to check the status of the Inspection Service?

News(56)

• How to sell and export goods to the US
• 12 import-export business ideas to start in India
• Latest trends in ocean and air freight rates
• What is ocean freight: a complete guide
• How to buy and source from Alibaba

Order Feedback(5)

• How do I leave feedback for my order?
• How do I delete feedback for my Trade Assurance order?
• How do I see feedback left on suppliers by other buyers?
• How do I modify my feedback on the Trade Assurance order?
• If I made negative review on orders, can supplier appeal for deleting it?

Order Payment(154)

• What is CVV and where to find it?
• How do I manage my shipping address(es)?
• How to place order smoothly?
• How do I confirm delivery once I have received my order?
• How do I delete an order?

Order Receipt(16)

• What is the shipping area of Trade Assurance order?
• Will I receive a reminder from Alibaba.com when the shipping deadline is approaching?
• What do the acronyms listed in the shipping section of a Trade Assurance order stand for?
• What does the order status ‘shipment started’ mean?
• Announcement on Adjustment to Shipment Timeline Rules for Ready To Ship Products on Alibaba.com during the 2020 Spring Festival

Others(47)

• Which kinds of suppliers are featured on Selection?
• What is Selection?
• Why cannot I find a supplier that I recently viewed on Selection?
• Which payment options are supported on Selection?
• How do you get the supplier’s transaction and shipment data?

Place Order(50)

• What is BV Inspection company?
• How to find Alibaba Supplier Report?
• Can I use Trade Assurance service to receive payment from buyers?
• Alibaba.com Select introduction
• What data is the Ailbaba Supplier Report based on?

Production Monitoring(9)

• What happens at the on-site check for Production Monitoring service?
• Can I add the Production Monitoring & Inspection Service to my order after I have made the initial payment?
• How can I talk directly to the agent working on my Production Monitoring & Inspection order?
• How does the Production Monitoring Service work?
• What happens after payment is completed for Production Monitoring Service?

Promotions(20)

• Can I sell or refund the coupon for Pro Buyer?
• Why is the verification for Pro Buyer failed?
• How to become a Pro Buyer?
• Why am I not qualified for Pro buyer?
• How can I get the coupon for Pro Buyer?

Shipping(80)

• Where can I ship to with Alibaba?
• What is a customs exam?
• How long & where should I return the empty container ?
• When will you ship my ocean logistics order?
• How do I know whether to use Air Freight or Ocean Freight?

Sourcing(100)

• How to filter Gold Supplier?
• How do I rename a group in My Favorites?
• What is Sight Draft?
• Can you please recommend me the suppliers?
• Alibaba Online Trade Show