To change gender, go to My Account-Member Profile, click Edit to enter the new gender and Submit.
Category: Account Management
I didn’t buy anything. Why I received an order confirmation email?
First, check if any order has been placed under your account. Click here to check orders.If no order found, check if there is any suspicious links in the email. If yes, don’t click or sign in to the link. If you believe it is a phishing email, please repo
Can I change the email address that I receive Trade Alerts to?
Trade Alerts are sent to your registered email address and alternative email box. If you want to change it, please change your registered email.
How do you login to Alibaba.com with your mobile number?
To login to Alibaba.com with your mobile number, you must first add your mobile number to your account. Please click here to learn how to bind your account with your mobile number.If you have bound mobile number, please follow the below steps to open mobi
How do I remove my account information from Alibaba.com?
To clear your browsing history, please go to the Alibaba.com homepage and click on the “Clear History” button which is located right below the search bar.To remove your bank account and/or bank card details on Alibaba.com, please go to “My Alibaba” – “Tra
How do I modify my contact information?
To edit your contact info, follow the steps below:1. Go to My Account-My Profile.2. Click ‘Edit’ to enter the new contact info and click ‘Submit’.
Why can not I verify my account by answering the privacy question?
It’s determined by the system whether you are supported to verify your account by answering the privicy question. For security reason, you are suggested to verify through email or phone verification.
What are Trade Alerts?
Trade Alerts are free updates on topics such as trending products, buying requests and supplier information – sent directly to your email inbox. They include information on:New productsTrends and demandSupplier informationThe latest buying requestsThe Lat
How do I verify my email address?
To confirm/verify the registered email address for your Alibaba account, please sign in “My Alibaba” and you will see notice as below:After clicking “confirm your email address now”, our system will send an email to your registered email address for confi
Why cannot I receive the SMS verification code?
If you don’t receive SMS verification code, please check the situations below:1. Do not input ‘0’ before your phone number after chosen the country code and make sure you input correct phone number instead of landline.2. Please move your SIM card into ano