Go to My Account and click “Change Password”.If you can not sign in your account if forgot password, click here about how to reset password.
Category: Account Management
Why is my identity information still pending for authentication?
The identity and IPR information are required to be submitted TOGETHER for authentication. Normally, the identity and IPR information will be reviewed together once submitted. If your identity information is pending for authentication, please sign in to y
How do I upload my photo in My Alibaba?
To upload/modify your phone, please go to My Alibaba and click your photo beside the account name to upload or modify it.Make sure that your photo is no larger then 3MB in JPG format and your photo will be updated within 24 hours.
How do I retrieve password of AliProtect?
Click Forgot your password? on the sign in page or click here to retrieve password. Note: the IPP account is independent from the Alibaba.com login account, and please do not mix up.
What can I do if it says I already have an account?
If it says you’ve already have an account when registering, it’s usually because the email address you filled in has been registered under another account.Since one email address can be used to registered only one account, please fill in another one.Relat
How do I report the suspicious member?
If you find the supplier’s activity is suspicious, please follow below steps to report them to Alibaba.com.1. Sign into the Complaint Center directly or click “Report Suspicious Activity” on product details page as below:2. Select the suspicious activity
Will I be charged for registering and submitting an IPR Infringement Claim?
Please rest assured that there is no charge for registration and submission of IPR Infringement Claims.
How do I hide my personal contact info?
Your contact information will only be accessed by sellers with whom you have shared business card and will never be published on Alibaba.com.If you don’t want to share your contact info, do NOT tick the option of “I agree to share my Business Card with qu
How do I follow or unfollow businesses and people?
For tips on how to follow/unfollow businesses and people, please see the below guidelines:1) Click the “Follow” button, to follow a person or business. 2) If you want to stop following this person or business, click the “Unfollow” button as below:
Can I change my Member ID?
Member ID is automatically generated when you registered and it can’t be changed. For your kind information, it will not affect the use of your account.