Yes, you will receive a formal notification when your Business Identity has been changed.
Category: Account Management
What’s the benefit of getting Business Identity verified?
By getting your Business Identity verified, you can:1. Display your verification statusEasier recognition means suppliers are 63% more likely to contact you with a verified Business Identity.2. Faster responses from suppliers when verifiedGet noticed quic
How do I protect my password?
Tips to improve account security1. Set a secure password* Use a combination of letters or numbers, e.g. beatlesfan28, with no spaces between* Use multiple words and numbers without spaces, e.g. thebestboss84* Never use single words that can be found in an
What can I do if my account is stolen?
If you suspect your account was used by someone without consent, please follow below steps:1, If you still can access to your account, please sign into the account to check if any information be changed, reset your password directly and click here to bind
What can I do if my information was misused by other companies?
Please be advised that Alibaba.com takes the information privacy seriously. If your information has been misused by companies on Alibaba.com, please follow below steps to report them. Our security team is specialized in processing these complaints. 1. Cli
Why I failed to log in IPP platform with my Alibaba.com account?
Please note that you can sign in to the IPP platform with your Alibaba.com/Aliexpress.com account directly. If you cannot sign in via your Alibaba.com account, please check the possible reasons as below:1) Check if you have clicked the “Aliexpress/Alibaba
How do I modify my account information?
Please follow below steps to manage your account information. 1. Go to My Account -> My Profile.2. Click Edit to modify your Contact Information / Company Information / Sourcing Information etc.
I want to change email, but have no access to my old one. What should I do?
If you don’t have access to your current registered email address, please contact our Customer Service Team with new email address so we could replace the old one for you.Note: Please ensure the new email address provided has not been used for any other a
How do I change verification phone if my old phone is no longer in use?
If you cannot sign in your account or have no access to the old verification phone, check the situations below for solution:Scenario 1: If your account was originally registered on Taobao, Alipay, 1688 etc., you need to contact the corresponding platform’
How do I know if an email is really from Alibaba.com?
Key features of typical phishing emails or websites include:Key featuresExampleFake Email AddressFraudsters typically send emails using fake email addresses. Some of these addresses may appear to be real such as tradealert@service.alibaba.com or security@