To help you retrieve your account, please contact Customer Service Team and provide as much information as you can, so we could try to locate the account for you, such as: Email addressOrder numberInquiry IDRFQ ID
Category: Account Management
What kind of IPR infringements can I report using the IPR Infringement Claims Reporting System?
The system can be used to submit infringements of: trademarks, invention patents/design patents/utility model patents and copyrights.
Can I add sub-accounts to my account?
If you are a free member on Alibaba.com, you’re unable to add sub-account to your account.If you want to upgrade to Global Gold Supplier (paid membership) outside of China, you’ll be able to add it. To become Global Gold Supplier, please email premiummemb
Why can not I edit my account information?
Account information can not be edited during 2020-06-03 20:00:00 to 2020-06-05 08:00:00(GMT) due to system upgrading. Sorry for the inconvenience caused.
What can I do if the received verification code shows invalid?
The verification code received will be expired in 15 mins. If expired, please click ” Click here to receive verification code” button to get the code again.
May I join cooperation on intellectual property protection without submitting identification and intellectual property right document?
Correctness, validity and legality of rights holder’s identity and intellectual property right must be confirmed before proceeding with online cooperation on intellectual property protection. Please complete identification document and intellectual proper
How do I change email address if occupied by another account?
Each email address can only be registered under one account. Here are the solutions for you:Scenario 1: If this email has been registered under other business units of Alibaba Group, like Alibaba.com, AliExpress.com, taobao.com, 1688.com, Alipay.com, etc.
Why was my account deactivated due to security reasons?
Sorry to hear that your account is temporarily unavailable because of a recently completed security check. The said security check is taken at random for all the members. It is regularly run by Alibaba to ensure that our website is a safe trading environm
How do I change my verification phone?
If your original phone number is valid, please follow below steps to modify your verification phone:1. Sign into My Account;2. Click 【Manage Verification Phones】 and complete the Identity Verification;3. Enter the new verification phone number;If your ori
How to fill in the identity information in my IPP account?
Once your account is created, please follow the steps as below to fill in the identity information:1)If you are a mainland China individual, please open your Taobao App and finish the True Person Authentication scan.2)If you are an individual outside the