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Category: Account Management

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What is a safe password?

Password on Alibaba should meet the requirements below:1. 6-20 characters2. Only letters, numbers and punctuation marks (except spaces) 3. Among uppercase letters, lowercase letters, numbers and punctuation, at least 2 types included.Tips on creating a se

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I have several IPRs, may I submit all of them together?

No. After you submit the IPR through IPP platform, your IPR will be associated to the brand, and the complaint you file should match with your IPR information. If you have several IPRs, you are suggested to submit them separately.

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Can I combine my accounts?

Kindly be advised that accounts can’t be combined on Alibaba.com.

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Fun Facts About Intellectual Property Rights

1. Outdoor Sports1) Where are the anti-counterfeiting marks usually placed on sneakers?A: They are usually placed on the shoe tongues. For anti-counterfeiting information of sneakers, special attention should be paid to the shoe tongues.2) Where is the pr

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What can I do if I receive spam emails?

Scene 1: If the emails received are from suppliers with their personal/company email address, please block their email addresses directly at your emailbox. Scene 2: If the emails received are from Alibaba.com, go to “My Account-Email Services” to unsubscr

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How to upgrade my Aliprotect account?

I.IPP Platform EnhancementsAlibaba is committed to IP protection as represented in the diverse IP protection systems developed for the Alibaba Group platforms. To further improve rights holders’ experience in safeguarding your IPRs on our platforms, Aliba

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How do unbind my email to a previously closed account?

Currently this function is not available.

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Why cannot I receive the Email verification code?

If you do not receive email verification code, please check the situations below:1. Please check if your mailbox works, or if it goes to trash/spam folder or mailbox is full;2. Check with your email service operator to see whether they blocked the verific

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What’s Business Identity?

Business Identity is a tool designed to help you build trust with suppliers. Once your identity is displayed, you’ll likely get faster responses from more suppliers.In short, you’ll get more business opportunities.

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What should I do if I don’t have enough contacts to invite to confirm my Business Identity?

1. Add more friends from LinkedIn or Gmail. Please note that only those who have Alibaba.com accounts count as qualified contacts.2. Try to build up more connections with members on Alibaba.com, such as discussing quotations or RFQs, placing orders online

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