The default payment method priority for the refund are as below:
Category: After-sales Service
Can I open a dispute if it has already been more than 30 days since I received my Trade Assurance order confirmation receipt?
A case must be opened within 30 days of receiving an order confirmation receipt. However, under the following scenarios you will be able to open an offline case:1) If you can provide evidence that shows it is still within 30 days of the products being rec
Alibaba.com Transaction Dispute Rules
Updated on September 25, 2018 Effective Date:September 25, 2018 Chapter 1 OverviewArticle 1 These Rules are formulated in accordance with relevant provisions oftheAlibaba.com International Platform’s General Provisions
How do I return products for my Trade Assurance order?
If you want to return the products, please choose “Yes, I want to return the goods” when you open the dispute.When you reach agreement of “Refund with returning the goods” with your supplier, you need to arrange the goods returning offline and Upload retu
What is the new pocess of \”In Transit\” dispute for Trade Assurance order?
When the buyer submits a refund application and selects the dispute type as “In Transit”, the system will remind the buyer that it’s still within 25 days from delivery date and suggest to wait patiently. Buyer can continue to submit the dispute and negoti
What should I do if I am unsatisfied with the process or result of my Trade Assurance dispute?
If the dispute is still under negotiation:If you are unsatisfied with the supplier’s proposals, you can request the involvement of the Alibaba.com resolution team, after the fourth day since the case was opened.If Alibaba.com is involved in the case:If yo
How do I open a dispute for my Trade Assurance order?
Whether you can open dispute rests on order status, and only after payment received will you be allowed to open dispute, otherwise you need to click Cancel Order to close it.Sign in with computerSign in with Alibaba.com APPIf you sign in with computer, pl
What can I do if order information changed without mutual agreement?
In case your order information be changed without mutual agreement, such as product price, MOQ, shipping fee be added after order placing, you could submit a complaint by following below steps when cancel the order:Note: Currently the complain process is
How do I check the status of my dispute case?
Trade Assurance order disputeOffline dipsuteTrade Assurance order dispute:Please follow below steps to check the Trade Assurance order dispute status:1. Go to Orders-All Orders to find the order list.2. Find the order and click ‘View refund application’
Why the refund I received for Trade Assurance order is insufficient?
Please note that due to refund processing fee, the refund you received might be less than the refund agreement reached. And the refund processing fee varies from different payment methods. Please find details below: