1. After the buyer submits dispute, you two parties have 5 to 10 days to negotiate without the involvement of Alibaba. From the 6th day onward, the buyer can request Alibaba.com’s assistance by clicking the “Escalate Dispute” button, or may continue to ne
If there is trade dispute, please contact supplier for solution first. If it does not work, you can submit dispute to negotiate with supplier further. If still no agreement reached, Alibaba dispute team will step in to help handle it after case escalation