Value-Added Tax, or VAT is in general a broadly based consumption tax assessed on the value added to goods and services. It is ultimately borne by the final consumer and is charged as a percentage of
Category: Order Payment
Why is certain payment method not available?
Possible reasons:1.Country does not support. What payment methods are available mostly depends on the country in the shipping address. Some methods might not be available to buyers from a certain coun
Why did I fail to place the order?
ScreenshotError MessageSolutionThe products in your shopping cart is/are not available for order.Due to system upgrade, some items might not be available for ordering currently. Please select other it
Where can I get invoice for my order with VAT?
Invoices are available for all orders on which AliExpress has collected VAT at check-out. You can find your invoice on following path: My Orders / All Orders/ “Download Invoice”
I cannot find order in my account.
This often happen to people with multiple accounts. Please try all your accounts and search order in account / order / view all.
Still cannot find it? Try below steps:
Click here to locate right acc
How do I place an order?
Step 1. Search for the product name on the landing page;Step 2. Find a product that you want (Filtering is supported);Step 3. Confirm the product specifications and click on “Buy Now” . You can also p
How to solve payment issues?
If you could not pay for your order through card, please check My Appeal as below:1. When there is appeal pending on the page, you need to submit with required documents first;2. In case, you have alr
What’s ‘X-Day Delivery’ Service?
The products with the label ‘X-Day Delivery’ (as photo below), which means that you may receive the products within X days after successful payment. You can see the label “X-Day Delivery” on Product
Notice on New Zealand GST Tax
From 1 Dec 2019, New Zealand goods and services tax (GST) 15% will apply to each item valued at NZ$ 1000 or less, and AliExpress is required by law to collect such GST and remit to New Zealand Taxatio
What is 3-D Secure?
1. What is 3-D Secure?3-D Secure is an XML-based protocol designed to be an additional security layer for online credit and debit card transaction with the intention of improving the security of Inter