The order receipt can be confirmed manually by buyer or automatically by the system.To confirm your order receipt, please go to “orders” > “all orders” and click “confirm receipt” on the order detail page as shown below to complete the order.If you do not
For order shipped via Express, you could trace on http://www.17track.net/en with the tracking number provided. For order shipped via Sea Freight or other methods, check with the related logistics company directly or on their official website for delivery
Yes. The shipment of your Trade Assurance order depends on the agreement between you and your supplier. Please negotiate with the supplier if you want to use your own shipping provider. A warm reminding:If the Trade Assurance order is placed to choose to
1.\tPlease go to “Orders- All Orders”, find the order you want to extend receiving time (The order status must be “Waiting for delivery confirmation”).2.\tClick the “Extend receiving time” button, system will remind you the operation will delay the delive
For Trade Assurance order exported via Onetouch: supplier will use Alibaba.com’s affiliated company’s trade export services (Onetouch) to export the goods, and therefore all data are retrieved directly from Customs and the data will likely be real and rel
There should already be a confirmed shipping date by you and the supplier in the contract.Please follow the below steps to check the agreed shipment date: 1. Go to Orders-All Orders, find the order and click’ View more’ to the order details page.2. On the