Types of Coverage for BuyersRequirements for Acceptance of ComplaintsWhat’s not covered by Trade AssuranceTypes of Coverage for Buyers1. Seller fails to ship products as scheduled1.1 Seller refuses to ship the products: Seller expressly refuses to ship pr
Category: Place Order
What is Ailbaba Supplier Report?
Alibaba Supplier Report aims to help buyers to learn about their suppliers better in strategic souring and achieve competitive advantage. It includes both public registered records as well as transactional behaviors on Alibaba.
Will estimated duties be included at checkout?
No, the estimated import duty is based on the value and goods in your order. Duties are not collected by Alibaba.com at checkout. All duty payments should be made directly to local customs authorities after customs clearance.
How do I place a Trade Assurance order?
Both buyers and suppliers can place Trade Assurance orders. If you have found an online product on Alibaba.com:You could click “Start Order” on product detail page to place prder directly or click “Contact supplier” to check more details with the supplier
How do I cancel my payment for Trade Assurance order?
Whether or not you can cancel your payment for a Trade Assurance order depends on the status of the order.1) For orders where the payment is still processing you cannot cancel your payment. You need to wait until the payment has been received by the selle
What is OneTouch?
OneTouch is an import and export service provider and an Alibaba affiliate.For Trade Assurance order amount more than $5,000,it is a must to use OneTouch as customs clearance agency to complete the order.
Why cannot I add products to shopping cart?
The reasons may as follows:1). The purchase quantity is less than the MOQ (Minimum Order Quantity);2). The SKU may exceed the purchase limit if the product is under promotion; 3). The purchase quantity is more than the stock quantity of the product;4). Pr
How does Trade Assurance protect my online transaction?
Trade Assurance is Alibaba.com’s order protection service, which ensures your product is produced to the quality you expect, paid for securely, and shipped on time. If it’s not, Alibaba.com customer service representatives are there for you through the di
How to check Trade Assurance order status?
Go to “orders” > “All Orders” to check the order status on the order list page. You can also find the order status by going to the order details page.
Why do I need to complete the account verification before placing order?
As part of our security procedures, in order to prevent unauthorized persons from using your account, please provide the requested information to verify your identity. This is to ensure security of your account and to prevent unauthorized persons.