Alibaba.com Air Freight supports any shipments originating from China shipping to destinations in the US, UK, Canada, Germany and Australia.Learn more about Alibaba.com Freight solutions here.
Category: Shipping
What is a customs exam?
A Customs exam is either an X-ray, Tail Gate, or Intensive exam of a shipment. The specific criteria that leads to a customs exam is kept confidential by Customs Departments, however, new importers are more likely to be face a customs exam. \n\nWhat is a
How long & where should I return the empty container ?
There is limited free container usage called free detention offered by carrier, you need to return the empty container to nominated ramp/yard before the latest empty container return day updated by us. On the other hand, please keep the container “empty a
When will you ship my ocean logistics order?
The shipment date for your ocean logistics order depends on the ship-by-date that you and your supplier have agreed to in your Trade Assurance contract. Please confirm with us on when production can be completed on your supplier’s end, and your shipment w
How do I know whether to use Air Freight or Ocean Freight?
The two main factors to consider when deciding to ship via air vs. ocean are Transit Time & Price: \n1. Transit Time:\n a. Air shipping is much faster than ocean shipping. If the goods are time-sensitive, the buyer should ship via air. b. Howeve
Which shipping method I can choose for my Trade Assurance order?
Currently Express/ Sea freight (to door or to port)/ Air freight (to door or to port)/ Land freight/ Postal are supported by Trade Assurance order. Please negotiate with your supplier and select the shipping method when place the order as below.
What is gross weight?
Gross weight is the weight of your goods plus packaging. You can find this information in your PI or PO order list.
How do I purchase shipping insurance for air freight?
You can purchase shipping insurance directly through our quote tool. The cost of shipping insurance will be based on the cost of the goods being shipped. \n\nPlease note that Alibaba.com Trade Assurance ensures that your goods are manufactured according t
How do I modify the transportation model for my ocean shipping order?
If you no longer wish to use the ocean shipping service you have booked through Alibaba.com Freight, you can cancel your ocean shipping order. Cancellation and penalty fees may apply, depending on the cancellation policy of your provider.\nYou can see the
What should I do if there is no ocean shipping quotation displayed?
Please check if you’ve provided the correct inquiry information before clicking the “Compare rates” button. If you still can’t get a quote, please click “Chat with Freightos” on the top right corner or the orange button on the bottom right, to get help fr