Go to “my Alibaba” > “services” > “manage logistics orders” to view the shipping route.
Category: Shipping
When will you ship my logistics order?
Once your logistics order is submitted, you will receive an email confirmation with your booking details. Your supplier will be contacted to confirm cargo details (dimensions, weight, volume, cargo ready date, etc) and accept your logistics order. Then, o
Can I cancel my logistics order?
You can see the cancellation policy on the quote tile and in the booking process. Most of our providers offer a Standard cancellation policy. You can cancel your shipment and Order, but if a provider has already incurred costs, you will be charged for any
What is EXW?
Ex Works (EXW) is a type of shipping term.Under EXW, the Supplier is only responsible for making the order available for pickup at the Supplier’s factory or another agreed-upon location. The Buyer bears the full responsibility, cost, and risk after the or
Air Express vs Air Freight
Alibaba.com Air Freight, commonly referred to as ‘air cargo,’ is a solution designed for shipments that are between 150KG to 500KG, usually time-sensitive and expensive to ship via parcel/courier solution. For larger shipments sizes and some origin/destin
What’s the free unloading time at my site?
Free loading/waiting time is often decided by a trucking agent that the Freight Forwarder contracts. Typically, Free time is 1-2 hours, dependent on the delivery location type. An hourly charge for loading/waiting time will added the Buyer’s invoice when
How do I import to US Amazon warehouse through Alibaba.com Freight if I’m not based in the US?
Amazon will not serve as the ultimate consignee on an overseas shipment, which can raise some problems for overseas companies.In order to pay the required customs and duties when your goods arrive from overseas, you need to provide two contacts based in t
How do I label my shipment for Amazon FBA delivery through Alibaba.com Freight?
Each unit in an Amazon shipment must have the proper label attached. This makes sure that it arrives safely and quickly to the correct Amazon Fulfillment Center.\nYou can print shipping labels from within the Amazon Shipment Creation Workflow or, if you a
How can I check my payment details?
There are two ways to check payment details:1. Go to Services and click “Manage Logistics Orders” to check.2) Find the Trade Assurance Order here. On the order detail page, scroll to “Sea Freight Solution” and click “View Details”.
How do I palletize my shipment for Amazon FBA through Alibaba.com Freight?
Amazon requires that most shipments be delivered to their warehouses on specifically sized pallets. If your supplier palletizes your goods on different pallets than those specified, your logistics provider will need to repalletize, which may incur additi