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Category: Account Management

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How do I add two email addresses to my account?

If you want to add another email address with your account, you could follow below steps and add it as Alternative Email. 1. Go to My Account – Member Profile.Click Edit and set your Alternative Email Address.Important:Only your registered email address c

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How do I verify my Business Identity?

To verify your Business Identity by your contacts, follow the steps below.1. Login into Buyer Business Identity.2 .Click ‘Verify Free’3. Confirm your Business Profile4. Invite Contacts to confirm your Business Identity to finish verification.

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Why cannot I register on Alibaba.com?

Please go through possible reasons as below:1. If you failed to receive the confirmation email, please click “Click here to resend the email” button as below:2. If you don’t have the company name, you could fill with your full name in the company name col

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How are suppliers recommended to buyers?

We recommend suppliers who match the requirements from buyers. Suppliers can enhance their chances of being recommended by doing the following:a. Complete their business information, including: personal photo, personal profile, company logo, company profi

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What is Intellectual Property Protection Platform?

The objective of Alibaba Intellectual Property Protection Platform is to facilitate rights holder on intellectual property right protection in a cooperative manner over various Websites under the Alibaba Group.To learn more information,please visit this l

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Who can add tags for me?

Suppliers who visit your profile can add tags for you.

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How do I delete verification phone number?

Currently you are not allowed to delete verification phone number which bound with your Alibaba.com account by yourself, please follow the corresponding guidance below:If you are FREE Member:To delete verification phone number, please download the applica

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What can I do if I failed to sign in with correct ID or password?

If you cannot sign into your Alibaba.com account with correct ID and password, here are some suggestions:1. As the password is case sensitive, please check if ‘Caps Lock’ on your keyboard is on. Please try to copy and paste the password to sign in and mak

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Why did I get the notice “Sorry, due to security concern,your account cannot be logged in”?

For sanction compliance reasons, your accounts in Alibaba.com are closed. Sorry for any inconvenience caused.

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How do I check my Member ID?

Member ID is the Alibaba account ID which will not change. It can also be used to sign in your account, same thing with your current log in email ID. You can check your member ID on My Account page as below.

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