To deal with the offline dispute you have opened, please refer to the instructions below.The dispute is still under negotiationThe dispute is escalated and under processingThe dispute is still under negotiation:1. Go to Complaint Center – Manage Complaint
When buyer submits a refund application and selects the dispute type as “unreasonable destination port fee”, the system will pre-judge the responsible party according to trade terms in the contract:1.If it is identified as buyer’s responsibility:Both part
Video is not allowed to upload as proof to the offline dispute. However, you can upload your video to YouTube and send us the link when submitting your complaint.
Alibaba.com generally processes payments within 3 working days once an agreement has been reached. The time it takes for the payment to reach your account depends on your payment method: Note:i. Remote locations may take longer to process the refund.ii. R
Case resolution depends on many factors, such as response times and whether the evidence provided is sufficient. As a result, it cannot be specified when exactly a case will be resolved.However, please be assured that the Alibaba.com professional resoluti
To deal with the dispute you have opened, please refer to the instructions below.The dispute is still under negotiationThe dispute is escalated and under processingThe dispute is still under negotiation:Please refer to the instructions below:1. Go to Orde
For full refund within 2 hours after payment, please click here to view the rules.For Late Delivery Refund, \nplease click here to view the rules.
According to Alibaba dispute rules, Alibaba.com will only handle the complaint if the supplier fails to deliver products after payment or if the buyer refuses to pay after delivery. We will not handle complaints related to product conformity, damage, or s
Go to ‘My Alibaba’ > ‘Orders’ > ‘All refund requests’ > ‘View details’ > “Transactions > ‘Dispute’.
1. After the buyer submits dispute, you two parties have 3 to 30 days to negotiate without the involvement of Alibaba. From the 4th day onward, the buyer can request Alibaba.com’s assistance by clicking the “Escalate Dispute” button, or may continue to ne