Please get in touch with us immediately if you suspect any fraud or security risk in relation to your wallet, including if payments have been made from your wallet that you did not authorise.
Category: Account Management
Account Management
I forget my account. How to retrieve it?
Please check whether you used another account to place the order, log into with that account.If you forgot the account(s), please click here to locate the account id with order number or credit/debit
Can I make a transfer from a third party bank account to top up my wallet?
No, top ups should be made from a bank account which also in your name.
How many bank accounts can I link to my wallet?
Up to a maximum of five bank accounts.
Can I link a third party bank account to my wallet for withdrawal purposes?
No – any bank account linked to your wallet must also be in your name.
What are the benefits of completing the KYC process in relation to my wallet?
This will give you access to a higher limit for the balance held in your wallet, and higher limits for top ups to, and withdrawals from, your wallet.
What if I made a top up to an incorrect account or topped up the wrong amount? Can these payments be reversed?
You should discuss any transfers to an incorrect account with the bank from which you made the transfer.To the extent you topped up the wrong amount to your wallet, you can either increase the amount
How do I complete the KYC process in relation to my wallet?
Follow the instructions to complete the KYC process in the AliExpress app, in particular by submitting the necessary documents to verify your identity and residence. This may include uploading an imag
Will I be charged any fees for topping up my wallet?
No fees are charged by Alipay EU to top up your wallet.
What are the privileges of the AliExpress Member Club?
There are 4 levels in AliExpress Member Club: Silver, Gold, Platinum and Diamond. The level, determined by the reward points, determines the benefits & privileges buyers are entitled to. All buyers ar