Currently top ups can only be made in EUR.
Category: Account Management
Account Management
Will I be charged any fees for making withdrawals from my wallet?
Currently no fees are charged by Alipay EU to make withdrawals from your wallet.
What is the minimum amount I can withdraw from my wallet?
There is no minimum amount for a withdrawal from your wallet.
What are the privileges of the AliExpress Member Club?
There are 4 levels in AliExpress Member Club: Silver, Gold, Platinum and Diamond. The level, determined by the reward points, determines the benefits & privileges buyers are entitled to. All buyers ar
Are there any other restrictions on the bank accounts that can be linked to my wallet?
An account with a bank within the SEPA network (IBAN) can be linked to your wallet.
Why did my top up fail?
There are a number of reasons why top ups to your wallet may fail. In such circumstances, please check the following:a. whether the bank account from which the transfer was made has sufficient funds t
I mistakenly registered a seller account. What can I do?
Seller account cannot be used for purchasing, and thus, you will encounter error message when placing an order. In this scenario, we suggest that you use another email to create a buyer account. Besid
How to tell whether my Alipay EU has been enabled?
1. For users who have not enabled Alipay EUa) On the AliExpress app, only the [Wallet] entry is displayed on the [Account] page, and the Wallet upgrade information prompts in a bubble.b) The first tim
How to deactivate wallet?
Kindly note Wallet can be deactivated with below conditions:• there is no balance under your account,• there is no transactions of payment, refund, top up, withdrawal was processed within 7 days,• the
How do I change the language settings?
To change the language settings, please follow the steps below:1, Click the language at the top of the page;2, Choose the language you perferred;3, “Save” your settings.