There are a number of reasons why top ups to your wallet may fail. In such circumstances, please check the following:a. whether the bank account from which the transfer was made has sufficient funds t
Category: Account Management
Account Management
How can I close my wallet?
Please get in touch with us at any time if you wish to close your wallet.
In what currencies can top ups to my wallet be denominated?
Currently top ups can only be made in EUR.
Will I be charged any fees for making withdrawals from my wallet?
Currently no fees are charged by Alipay EU to make withdrawals from your wallet.
What is the minimum amount I can withdraw from my wallet?
There is no minimum amount for a withdrawal from your wallet.
What are the privileges of the AliExpress Member Club?
There are 4 levels in AliExpress Member Club: Silver, Gold, Platinum and Diamond. The level, determined by the reward points, determines the benefits & privileges buyers are entitled to. All buyers ar
I mistakenly registered a seller account. What can I do?
Seller account cannot be used for purchasing, and thus, you will encounter error message when placing an order. In this scenario, we suggest that you use another email to create a buyer account. Besid
How to tell whether my Alipay EU has been enabled?
1. For users who have not enabled Alipay EUa) On the AliExpress app, only the [Wallet] entry is displayed on the [Account] page, and the Wallet upgrade information prompts in a bubble.b) The first tim
How to deactivate wallet?
Kindly note Wallet can be deactivated with below conditions:• there is no balance under your account,• there is no transactions of payment, refund, top up, withdrawal was processed within 7 days,• the
How do I change the language settings?
To change the language settings, please follow the steps below:1, Click the language at the top of the page;2, Choose the language you perferred;3, “Save” your settings.