After successful payment, the seller is required to prepare the shipment and send it in due time. If the shipment is not completed in the required time on the order page, AliExpress will close the ord
Category: Awaiting Order Arrival
What should I do after opening a dispute?
There are 5 days for the seller to reply to your request and provide their solution. Please be patient to wait for seller’s reply, and please check My AliExpress > Refund & Disputes, click View detail
Will my VAT refund if my order is refunded?
For orders where AliExpress wasn’t collecting VAT,it is usually for the buyers and sellers to discuss on how to handle the relevant tax matters. You may further check with the sellers and relevant ta
I have not received goods in 3-Day Delivery. What can I do?
If the order did not arrive within 3/5/7/10 day, please notice that:- The shipping company will try their best to deliver the order within 3/5/7/10-Day Delivery. – If the order did not arrive within 3
How do I know if my order has been shipped?
To check whether your order has been shipped, you can go to Visit “My Orders” , Find the order, and check the order status.1. Awaiting Shipment: Seller has not yet shipped it. You may wait for the shi
Should I pay the custom duties if I already paid VAT?
VAT and customs duties are different types of taxes. From 1 July 2021, AliExpress is required under the new EU e-Commerce VAT rules to collect VAT for orders at EUR 150 or less that are shipping from
Will administration fee be refunded for 2nd VAT？
We are sorry the administration fee is un-refundable.
What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT at check-out.
If you have paid for order with VAT in AliExpress, VAT should not be charged again by customs/logistics provider. In case you were charged again, please keep the invoice and submit it to customer serv
How to track my package?
Visit “My Orders”-Find the order-Click “Track Order” /”Click here to view more”.You can also visit Cainiao and 17track for more tracking information.
For orders I purchased before July 1st, will I be charged of VAT or other taxes at import?
For Transitional Period goods, since they are ordered before 1 July, our IOSS number cannot be used to simplify the importation process. You may be contacted by the logistics partners for the relevan