There are 5 days for the seller to reply to your request and provide their solution. Please be patient to wait for seller’s reply, and please check My AliExpress > Refund & Disputes, click View details for updates/detail information of the dispute.
AliExpress dispute team will step in directly for some kind of disputes and offer solutions for you, please pay attention to updates of the dispute, and respond in time.
For more details about dispute process, please refer to ‘What’s the dispute process after I have opened a dispute?‘