How do I customize the product online?

Please follow below steps to customize the product online:Step 1: Find the product which support online customization, and click “Customise Now” on product detail page as below:Step 2: Fill all customization details such as color, size, printing etc. You

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How to manage and organize conversations?

You could manage and organize your conversations on both mobile app and web messenger:1. Pin to top / Mute / block / delete /archive the conversation\n2. Search specific messages\n3. Lable conversations\n4. Quick filter \n

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What is RFQ?

RFQ is short for Request for Quotation which helps you find the right suppliers. Submit an RFQ tells suppliers what you are looking for exactly and you might receive quotes from suppliers.

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How do I block contacts?

Please follow below steps to block contacts in My Contacts.1. Go to Cutomer-My Contacts.2. Select the contact you want to block, then click “Add to Blocklist”

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How do I save a new message template?

To add a message template, just take the following steps:1. Sign into Message Center in My Alibaba-All Inquires.2. Find a supplier and go into the chat window.3. Type or paste any message template and click “Save As a Template” as below:

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