If you paid for value-added service using a credit card after making the initial payment for your Trade Assurance order, we will automatically refund the service fee to your paying card upon service cancellation. Refunds typically take around 7 working da
Category: Inspection
Which payment methods does the Inspection Service support?
The Inspection Service supports payments made with MasterCard and Visa credit cards.
Which aspects are covered and what are the inspection standards during an inspection?
Normally below aspects will be inspected:
How do I pay for the Inspection Service?
Step 1: After adding the Inspection Service to your order, go to My Alibaba > Order management > Order details.Step 2: Click “Make Payment” to make your payment.
How to check the status of the Inspection Service?
After adding the inspection service, you could check the inspection status on order detail page by following below steps:1. Go to My Alibaba – All orders, find the order and click View More to go to order detail page. You will find the inspection status
How to check the inspection result?
After the inspection be completed, normally the inspection company issues an inspection report within 24 hours. Please follow below steps to check the inspection report:1. Go to My Alibaba – All orders, find the order and click View More to go to order de
Can I add Inspection Service to my order after the initial payment?
Yes, you can add Inspection Service after the initial payment of a Trade Assurance order in the event that you have obtained consent from the supplier and booked the service at least 7 working days before shipment.Please go to orders- All Orders, find the
What is the difference of the inspection companies?
Currently we cooperated with two inspection companies for Trade Assurance order. One is Bureau Veritas (BV), the other is China Certification & Inspection Group (CCIC). Please find below differences on service types, service hours and service fees for the
How does the Inspection Service work?
1. The inspection company will notify the buyer and the seller via email after receiving the inspection request.2. The seller provides an appointment application form and other materials to schedule an appointment for the on-site check. 3. If there are sp
How to contact the inspection company?
Inspection service for Trade Assurance order:Bureau Veritas Consumer Products Services Shanghai Co., Ltd.Contact person: Mary Xie Tel: +86-0571-87315703Email: bval.cn@cn.bureauveritas.comCCIC–China Certification & Inspection （Group）Co . , Ltd . Level G