After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, AliExpress will close the o
Category: Awaiting Order Arrival
What if the logistic information does not update anymore?
Logistic InformationCarrierResolutionArrived at Destination Country/Depart From Original Country/Hand over to airlineCainiao Super EconomyThe logistic information may not be updated anymore. Normally
How to use AliExpress Direct Service in Brazil?
1. What is AliExpress Direct?When you need to buy a lot of little things, you will be charged for multiple delivery.
In this occasion, AliExpress Direct shipping service will save your money as it is
I haven’t received my parcel but it shows \”Delivered\”.
The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.1. Contact information of the local post office in some
Why does the shipment Tracking number change into a new one which shared with other orders?
If the tracking number changed a new one as below, it means that the shipping method of shared orders had been updated a better one to improve the shipping time and you can pick up the orders’ package
I have not received goods. What can I do?
Please Track the parcel to check the package status:- If the package is in transit with normal logistic update: According to our past experience, the majority of the packages will be delivered within
What if the package is held by customs?
As buyer is obligated to do the customs clearance, please contact the local customs to know the detained reason first:1. Importing tax/document is required. Please pay the tax/provide the document for
I can’t open dispute, what can I do?
If you have difficulties opening a dispute, please check the below possible reasons:For have not received orderFor product does not match the descriptionFor have not received order:1. Order is shipped
Why is there no tracking info. after shipment?
After seller sends out the order, it usually takes 11 days at most for the tracking information to be updated. If tracking information on the order page is still not updated 12 days after shipment, yo
I received my order after getting a refund. What can I do?
If you would like to return the fund, you are suggested to contact the seller to negotiate it, e.g. return fund to seller directly (by bank or other transfer way as the agreement between you and selle