As buyer is obligated to do the customs clearance, please contact the local customs to know the detained reason first:
1. Importing tax/document is required. Please pay the tax/provide the document for customs clearance.
2. Document from seller is missing. Please contact seller to get the required document, and then clear the customs.
If seller does not cooperate to provide the document, please open a dispute on the order page, providing the official document from the local customs to clarify the detained reason, so that AliExpress can step in.
Below is the contact information of customs in several countries:
|
Country |
Contact |
|
Russian Federation |
(+375 17) 222 72 47/ 222 72 28 |
|
Mexico |
(+52 55) 51 33 07 15 |
|
United Arab Emirates |
Dubai: (+971 4) 337 4546 / 2146； Abu Dhabi: (+971) 2633 4832 |
|
Saudi Arabia |
Riyadh: (+966) 1 289 8217；Jeddah: (+966) 2 627 9033；DMM: (+966) 3 842 8665 |
|
Italy |
(+39 03) 3166 24 73 |
|
Brazil |
(+55 11) 2112 7267 |
|
Ukraine |
(+380 44 ) 245 62 20 |
|
Spain |
(+34 91) 396 42 32 |
|
Poland |
Warsaw: (+48 22) 548 14 31；Bitom: (+48 32) 281 82 80 / 89；Poznan: (+48 61) 869 72 61；Szczecin: (+48 91) 434 37 83 |
|
France |
(+33 1) 5501 3812 |
|
South Korea |
(+8232) 743 9741 |