Refund – Alibaba Faq Center

Why does it show that a refund is being processed after order cancellation?

You are supposed to get a refund for this order and AliExpress is processing the refund. After successfully processed, the refund will be received in 3-20 business.

QIWI Refund

For QIWI payment, the refund will be received in 3-20 business days with the original account of the payment.To check the refund, please log into your Qiwi Wallet and switch the currency from RUB to U

What is ARN?

Acquirer Reference Number (ARN) is the tracking information for your bank or card company to locate the refund. For most debit/credit card refunds that have been successfully processed over 20 busines

How can I get a refund if my credit card is no longer valid or has expired?

For security reason, the refund will only be processed to the original card from which the payment has been deducted.If your original card has expired or is not valid anymore, you may contact the card

In which situation can I receive a refund in my Alipay Account?

Only when the payment was made by Western Union, Bank Transfer/Wire Transer/TT, or Boleto/ TEF will the refund be processed to Alipay account.You will need to provide a bank account to withdraw the f

Webmoney Refund

For WebMoney payment, the refund will be received in 3-20 business days with the original account of the payment.If you didn’t receive the refund, please contact WebMoney for more information.

DOKU Refund

1. Paid with Doku WalletRefund will be made to Doku Wallet in real time.2. Paid with Internet Banking, ATM or Mini MarketYou will get a confirmation email within 3 business days to your registered ema

How to check my credit card refund?

1, Check refund status:The fund is under guaranteed. Please check the order details to confirm the refund process under following conditions: order is closed/cancelled after payment, dispute is finish

SMS Refund

For SMS payment, you will receive the refund in 3-20 business days with the original account of the payment.If you can’t find your refund, you are advised to contact with ST customer service for bette

Yandex.Money Refund

1.Paid with Yandex.Wallet/added cardThe money will be refunded to original account within 3-20 business days.2.Paid with CashA text message will be sent to your cellphone number that was used for gett