1, Check refund status:
The fund is under guaranteed. Please check the order details to confirm the refund process under following conditions: order is closed/cancelled after payment, dispute is finished with refund.
1) If the refund is successfully processed, you will receive the refund within 3-20 business days, please contact your bank (provide the ARN number if there is) to follow up the Refund status.
2) If the refund is under processing, which means refund has been issued by AliExpress successfully, we will also speed up the process for you, you can also contact your bank for detailed information.
2, Check the bank statement:
Please check from 2 days before the payment was made to 20 business days after the refund was successfully processed as some banks present the refund on or around the date of payment.
For instance, if payment is made on 2019.05.10, you will need to check the bank statement between 2019.05.08-2019.06.07.
* Please click here to find a solution if the credit card is invalid or expired
* If you have not open dispute, please open dispute directly on order detail page.
* You can also leave a message to seller as seller is willing to provide professional solutions for you.