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Category: Order Payment
How do I extend Processing Time of an order?
If order status is “Awaiting Shipment”, it means seller is preparing the goods for you. Goods will be shipping out before the deadline.If you want to extend an order’s Processing Time, please follow t
How do I manage an order?
You may have concern on following questions:I cannot find an order in my account, what can I do?How do I change size, shipping address etc. of my order?How do I delete an order?How do I extend Process
Why the price at check-out is different from the price on products details page?
Prices may be updated at check-out due several factors, including seller’s changes of product price, change of currency, exchange rate, the ship-from location, the actual delivery address (country), t
Why has my order been frozen?
When an order has been frozen, we will send you an email including the detailed reason for freezing the order. You can also find the reason in your AliExpress account:Go to My orders > click View Deta
Why I cannot save shipping address?
If you receive error message ‘Please enter English only’:Please check whether your shipping address include non-English letters (like é), and replace the non-English words with similar English charact
Why cannot I pay for my Trade Assurance order via Credit Card?
The specific payment failure reason shows on the payment page.1) Card type wrong Failure message：Supported cards: Visa / Mastercard / American Express / JCB / Diners / Discover. Please try another card or explore other payment methodsFailure reason：The ca
What is MT103?
MT103 is a SWIFT payment message type/format used for cash transfer specifically for cross border/international wire transfer. To learn more, click here.
When can I use the Pay Later again?
The Pay Later service is suspended until further notice. Please stay tuned for an update regarding Pay Later : https://paylater.alibaba.com/
Will applying for Alibaba.com Payment Terms affect my credit score?
No, applying for Alibaba.com Payment Terms will not result in a hard pull or affect your personal credit score.