You may have concern on following questions:
Please click “Contact” button on any page to start conversation with seller:
Product page:
Order list page:
Order detail page:
The seller doesn’t respond to me. What should I do?
Due to different time zone and leap order volume during shopping festival, sellers may be not reply in time. Hope you kindly understand this. Your patience on this is highly appreciated!
If a seller has not responded within a reasonable time frame, you can:
– Find another seller
If a seller has not responded within a reasonable time frame, we suggest you find another seller offering the same product.
– Cancel the order
Once you have raised a cancellation request in the system, the system will cancel your order once the order processing time has run out.
– Open a dispute
If you’re not satisfied with an order or it has not arrived, you can apply for a refund by opening a dispute. Please make sure you do this within the Buyer Protection period.
How do I stop a seller sending message?
We are afraid to say that there is no blacklist function currently. We are rapidly optimizing and enriching the functions of Instant Messaging, and striving to bring you an improved experience as soon as possible.