If you are having trouble sending messages, check to see if an error message is displayed. Here are some additional tips for messaging errors:
Nothing happens when I click “Send”or “Submit”
Please change to another browser, such as Internet Explorer or FirefoxTry clearing your browser’s cookies and cache. Instructions for clearing cookies and cache can be found here.
Entering Chinese characters
When you are sending messages using the “Contact Supplier” button, the system may inform you that Chinese characters are not supported. If this is the case, do not enter Chinese characters.
If you still cannot send messages after trying steps above, please contact Alibaba.com Customer Service.