1. Is this store operated by Alibaba.com?
Yes, Alibaba.com launched a store in order to meet the purchase demand of overseas epidemic prevention goods and related category goods. The products from this store are purchased and shipped by Alibaba.com.
2. What services does the Alibaba.com selection store provide?
The store will select products from manufacturers that meet agreed upon conditions and requirements stipulated in the purchase order, and provide delivery, customs clearance, and after-sales services to buyers as set forth in purchase order.
3. Where are the products manufactured and shipped from?
The products are all manufactured and shipped from China.
4. Can I see real pictures of the product?
Once your order is placed, you can contact our sales manager to request real pictures of the product.
5. Do you offer product customization?
No, the products currently shown in the store cannot be customized.
6. How can I request additional products that are not available in your store?
Contact us via online chat and we will try our best to meet your product needs.
7. How can I contact the sales manager?
There is a “chat now” button on the product details page. You can click this button to contact us.
8. How can I send an inquiry?
After you place an order, our sales manager will contact you for a detailed request of your order as soon as possible. Please note that purchase orders must be above $2,000 (about 1,000 pcs).
9. What kind of trade terms do you offer?
Cost, Insurance, and Freight (CIF) and Free on Board (FOB).
10. Is there a shopping cart function for adding multiple products?
Currently, there is no shopping cart function. You can add additional products to your order from the place order page. To get to the place order page, select one of the products that you want and click “Start order” on the product details page.
11. How do I place an order?
Currently, there is only one way to place an order. Select your product and click “Start order” on the product details page via our website. If you want to order more than one product, you can add additional products from the place order page. Once your order is placed, the sales manager will contact you as soon as possible.
12. Can I place my order through the Alibaba.com app?
No, currently you can only place your order via our website.
13. How do I find out the total amount for my order?
The price range shown on the product details page is just the estimated price. Once your order is placed, our sales manager will contact you for the details of your request and you will receive a reply with the total amount including the shipping fee.
14. Why can’t I complete my order?
Your purchase quantity may be less than the Minimum Order Quantity (MOQ) amount. Please check your purchase quantity and try again.
15. Can I pay via PayPal?
No, currently the only available payment method for the Store is via T/T.
16. Do I have to pay the full order amount before my order is shipped?
Yes, you need to pay 100% of the order amount before your order is shipped.
17. When will my order ship?
The delivery time for your order is based on the delivery negotiation between you and the sales manager. If you need to expedite your order, you can contact the sales manager by clicking the Alibaba Trade Messenger (ATM) on the order list page.
18. How can I cancel my order?
Once your order is paid, you cannot cancel the order, for the specific request please contact the sales manager.
19. How do I open a dispute case?
If you are not satisfied with your order or our service, you can contact the sales manager or go to “All Orders” > “Apply for refund” to cancel your order. A customer service representative will get in touch with you and help you resolve the issue.