1, If you have waited more than normal payment receiving timeline, please double check if your order has been modified or closed. Payment cannot be processed with below scenarios:
– price has been cha
Category: Order Payment
The payment was deducted twice. What can I do?
Step 1. Please confirm if there is another order with same amount. Step 2. If no duplicate order placed, please do not worry, for AliExpress only deducts once and the other payment will not proceed. S
installment payment in France
Q1：Q: How can I pay by installments?
A: You may pay by installments when the following requirements are met:
1） the amount payable between50€–2000€；
2） payment is made with local France card；
3） the
How do I use AliExpress pocket?
AliExpress Pocket service has been terminated since June 26th, 2019. Any balance on the AliExpress pocket has been or is being returned by our technical team.Your support on AliExpress Pocket service
How to add card and manage it for payment?
Card can be added when you pay for the order by ticking ‘Save this card’To add/remove your card under your account, you can go to Alipay by clicking here to manage your card.* Kindly note Alipay passw
How do I extend the Buyer Protection time?
If your order is not delivered on time and the seller has confirmed shipment, you can extend the Buyer Protection time. Please follow the below steps to send the request:Step 1: Sign into My Orders an
How much VAT I need to pay for ordering on AliExpress?
You can find VAT value on ordering summary page as below.
How is VAT calculated for order ship to countries of European Union?
VAT is generally charged based on the price (considering both goods and shipping fees) at the applicable VAT rate. The VAT rate differs depending on the type of goods purchased in the country of fina
What are the available methods for payment?
Method of PaymentAmount limitation (single payment)Tips & RemindersDebit/Credit CardVisa/Master/Maestro/Amex/JCB/Diners Club/Discover/MIR/Hiper/ELO/TROY0~50,000 USD1. Make sure the expiry date informa
My order was closed. What can I do?
If you find your order has been closed after payment, it is most likely caused by the following reasons:1. Seller send goods timeoutThe seller failed to ship your order within Processing Time. For rem