If you find your order has been closed after payment, it is most likely caused by the following reasons:
1. Seller send goods timeout
The seller failed to ship your order within Processing Time.
For remaining days of processing time, please refer to the countdown on your order detail page.
Refund: you will receive refund within 20 working days
For more detail about refund, please refer to: When will I receive my refund?
2. Order cancellation
The seller has agreed on your cancellation request.
You can submit order cancellation request before the seller ships your order, if the seller does not respond in 72 hours, the order will be automatically closed.
Refund will be sent to your account within 20 working days.
3. Security reason:
In order to ensure the safety of your payment, AliExpress will execute a verification process for every order. Some orders may be closed due to potential security reasons, including but not limited to:
Scenario A: Coupon/discount has been used already by the same user. Please exclude coupon/discount for ordering again.
Scenario B: Incomplete information of order. Please input complete name information for ordering again.
Refund: you will receive refund within 20 working days, but some banks would hold this payment in this situation, you are advised to contact the bank.
You are always able to check the closed reason in your AliExpress account: [My Orders] page and click [View Detail]:
