If your order is not delivered on time and the seller has confirmed shipment, you can extend the Buyer Protection time. Please follow the below steps to send the request:
Step 1: Sign into My Orders and find your order, click View Detail to enter the order detail page.
Step 2: Click “click here”, you will be redirected to a confirmation page:
Step 3: Fill in the extension time and click Confirm to finish the request.
Your request will be sent to the seller. If the seller agrees, the Buyer Protection time will be extended accordingly.