Currently, Trade Assurance supports exports from China to other countries/areas, except to Iran, North Korea, Syria, Cuba, Sudan, Egpyt and Crimea.
Category: Order Receipt
Will I receive a reminder from Alibaba.com when the shipping deadline is approaching?
Currently, the shipping deadline reminder is only available on seller side. Buyer will only get email notification when the shipment delay.
What do the acronyms listed in the shipping section of a Trade Assurance order stand for?
The listed acronyms are known as, international commercial terms or incoterms, which define the responsibilities of sellers and buyers for the delivery of goods under sales contracts. Incoterms are used to help a buyer or supplier arrange for the correct
What does the order status ‘shipment started’ mean?
1) For Trade Assurance exported via OneTouch:Order status ‘shipment started’ means the seller has already started shipment but has not passed customs yet. Once customs passed, order status will change to ‘shipped already’ and waits for you to confirm rece
Announcement on Adjustment to Shipment Timeline Rules for Ready To Ship Products on Alibaba.com during the 2020 Spring Festival
Dear Alibaba.com members,The 2020 Spring Festival (Chinese Lunar New Year) is around the corner. To ensure the shopping experience of buyers and quick transactions on Alibaba.com will not be compromised by changed operating hours of logistics companies an
How do I manage my delivery address?
If you have not placed any order yet, you may manage your shipping address by logging in Alibaba.com APP in My Alibaba – Shipping Address. Or you can add your address when you place orders.
How do I extend the shipping date for my Trade Assurance Order?
How to extend the shipping date depends on the Trade Assurance order types. 1. For Trade Assurance orders placed by clicking “Start Order” button on the product detail page, please go to Orders- All Orders, find the order and click “Extend shipping time”
If I buy from different suppliers, can the products be shipped together?
Shipment is agreed between you and supplier, not by Alibaba.com. If you buy from different suppliers, shipping together in one delivery is unavailable, and each supplier need to ship respectively.To know more about shipment, please contact your supplier d
When will I receive my order?
It depends on the shipping method you use. You could check the shipping status with your supplier. If the shipment was sent by express, you could track the shipment on 17TRACK with tracking number.You can confirm goods receipt manually in the order system
What can I do if Trade Assurance order is confirmed receipt automatically or mistakenly?
Your orders will be protected up to 30 calendar days after confirming receipt which means you could submit dispute within 30 days after confirming receipt of goods in the event of quality or shipment related problem.If the order be confirmed receipt autom