It depends on the shipping method you use. You could check the shipping status with your supplier. If the shipment was sent by express, you could track the shipment on 17TRACK with tracking number.
You can confirm goods receipt manually in the order system whenever you receive the goods.
If you do not confirm receipt manually within certain time as below, the system will confirm automatically.
(i) by express: 15 days;
Note: If system detects the shipment is still on the way after 15 days, it will extend the delivery time for 10 days more. In case the shipment is delivered within the next 10 days, system will confirm receipt immediately.
(ii) by air freight: 30 days;
(iii) by land transportation, sea freight or postal parcel: 60 days;
(iv) from overseas warehouse: 10 days.
Please note that you can still apply for refund up to 30 calendar days after you confirm goods receipt.