1, Why cannot I place order?
We’re sorry to inform you that due to local conditions, the provision of services to your location is currently unavailable. We will provide further customer updates should the condition change. Please accept our sincere apologies for any inconvenience caused.
2, Will the seller send my order?
We’re sorry to inform you that due to local conditions, the provision of services to your location is currently unavailable. Please kindly contact the seller directly to explore solutions. Please accept our sincere apologies for any inconvenience caused.
3, Will I receive my order?
We’re sorry to hear that you’re experiencing difficulties in receiving your purchase. Please be assured that we give the utmost priority to customer protection. Customers who do not receive their purchase within the Buyer Protection period offered by the seller are eligible for a full refund. To begin the refund process, first, please contact the seller directly to explore solutions. If the matter cannot be resolved, please lodge the dispute with us through your order page to initiate the arbitration process. For more details, please take a look at our buyer protection policy.
4, Can I get refund if package is returned/destroyed?
If your package is returned or destroyed by the local customs agency, we will review the situation based on the submission of evidence from both sides. If the cause is due to local conditions, unfortunately the item will not be refunded in full by the platform. We apologize for the inconvenience this may have caused.
5, Can I still access my account?
We’re sorry to inform you that due to local conditions, the provision of services to your location is currently unavailable. However, to facilitate transactions that are ongoing or unresolved, we allow users to access customer service. We will provide further customer updates should the condition change. Please accept our sincere apologies for any inconvenience caused.
6, Data protection policy
Ensuring the data security and privacy of our users across the world is of utmost importance to us. Our data protection policies are compliant with some of the most stringent international standards including the GDPR. Please be assured that we do not store user data without authorization and any data collected is strictly used to enhance our users’ shopping experience only. Should you like to learn more about our data protection policy, please click here.
7, What about other services on AliExpress?
Please be assured that we give the utmost priority to customer protection. To facilitate transactions that are ongoing or unresolved, we allow users to access customer service. Please take a look at our buyer protection policy for more details.