Category: Aftersales

I. What is “300% Guarantee”?For the first phase of the “300% Guarantee”: this guarantees 3 times the compensation for 1 fake storage device. In other words, if you receive a storage device with a memo

All orders placed on AliExpress are protected by a standard set of guarantees, also known as Buyer Protection. Buyer protection starts from the moment you have paid for your order. The Buyer Protectio

For terms of warranty service, please click the following link:www.new-wisetech.com/warranty.htmlNB: Wisetech warranty is a locally provided warranty service, which is additional and without prejudice

After you’ve opened a dispute, the seller will be notified and need to reply to your request in 5 days. Please check My AliExpress > Refund & Disputes, click View details for updates/detail informatio

Category1. Status that you can open dispute2. When can I open dispute?3. Method to open dispute1. Status that you can open disputeThe orders on AliExpress are protected by Buyer Protection. You can op

With AliExpress ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.Below are deta

With AliExpress ‘Free Return’ service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.Below are detailed proc

After AliExpress step in:Normally AliExpress will make judgement in 48 hours. You can add new evidence, update your proposal during responding time (countdown on the page), you can also negotiate with

Please Click Dispute Finished button to enter into dispute detail page, and there is judgement information by clicking AliExpress’ Judgement Details.If your dispute was closed by our Case Management T

With AliExpress ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.Below are deta