After AliExpress step in:
Normally AliExpress will make judgement in 48 hours. You can add new evidence, update your proposal during responding time (countdown on the page), you can also negotiate with seller to reach an agreement before dispute is finished.
After the responding time ends, the dispute agent will check the updates added in dispute and offer solution within 48 hours. Please be patient for new dispute process.
Before AliExpress step in:
There is 5 days negotiation time for you to reach an agreement with seller after dispute is opened.
– If the seller does not respond to your request in 5 days, the dispute will be closed immediately, and refund will be arrived to your account within 3-20 business days.
– If seller rejects your request, and you cannot come to agreement with seller before negotiation time ends (countdown on the page), the dispute agent will step in to help you with it. Your patience is appreciated.
