With AliExpress ‘Free Return’ service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.
Below are detailed process for Free Return:
Step 1. Open dispute as «Return Goods» correspondingly.
Step 2. Your return request will be verified within 2 days.
Step 3. Once after your return request is approved, click «Get a Free Return tracking number» button at the dispute page within 5 days to get the unique Free Return label in time, if not, your case will be closed as 0 refund directly and there won’t be more opportunities to reopen the dispute case.
Step 4. Download/Save the Free Return label as follows:
Step 5. Pack your returned parcel securely.
Step 6. You must return the parcel with the returned goods and the printed Free Return label to any designated return point within 15 days from the day you receive the return shipping label. If the shipment is not delivered within delivery time, the Free Return label will be canceled. The sooner you complete the return, the sooner you get the refund.
Step 7. Forward the Free Return label with the returns to the office clerk.
Step 8. Keep your return receipt and Wait for your refund, which will be given once we have checked your item(s).