I. What is “300% Guarantee”?
For the first phase of the “300% Guarantee”: this guarantees 3 times the compensation for 1 fake storage device. In other words, if you receive a storage device with a memory capacity that is below what was advertised, you may file a compensation claim with valid proof within buyer protection time to receive your money back, along with a coupon worth twice the order amount.
For the second phase of the “300% Guarantee”: it will cover more categories and dispute reasons.
Demo on searching list page：
Demo on Buyer Protection page：
II. On what conditions can I file a compensation claim?
1, The merchant involved in the claim is a Aliexpress merchant.
2, The claim is filed within buyer protection term.
3, The form of the claim complies with relevant laws and regulations as well as Aliexpress’s rules.
4, You are able to provide valid proof of inauthenticity (including but not limited to the certificate of inauthenticity issued by the brand owner or a competent judicial or enforcement authority) or the full test video that meet the requirement of the proof guide from the dispute team.
III. How should a compensation claim be filed, and how is it handled?
1, If a merchant fails to provide genuine goods as guaranteed, you may lodge a complaint in the following the methods: open dispute.
2, Upon receipt of the claim, Aliexspress has the right to require, as the case may be, both you and the merchant to provide necessary evidence for it to judge from.
3, If Aliexpress judges, based on relevant rules, that the claim is well-founded, the seller will be punished.
IV. Special instructions
Notwithstanding the foregoing, Aliexpress has the right not to compensate the buyer in the following scenarios:
1, You are the brand owner, or suspected to be the brand owner.
Note: Brand owners may claim their rights and interests through the Alibaba Group Intellectual Property Protection (IPP) Platform.
2, You asked the merchant to make and sell counterfeits, or cut legal corners to claim the compensation.
3, You placed the order for a purpose within his/her trade, business or profession.
4, The object of transaction is suspected to have been replaced by you.
5, Based on current evidence, Aliexpress finds it difficult to judge that the merchant failed to provide the guaranteed genuine goods.
FAQ:
1 Q: Why some products have the label of 300% Guarantee, some not?
A: It depends on the sellers. If the products from the sellers support 300% Guarantee service, buyer could see “300% Guarantee” labels.
Currently, only parts of sellers and products support 300% Guarantee.
2 Q: What is the deadline for me to apply for a 300% Guarantee?
A: Within the buyer protection term.
3 Q: Can I return instead of refund only?
A: Item returns are currently supported. You may choose to return the product for a full refund and also get the coupon compensation.
4 Q: How long can I receive the coupon compensation:
A: Normally, it takes 3-20 business days and customer could check the coupon under My Coupons.within 3-20 business days.
5 Q: What kind of coupon compensation and coupon terms for the 300% Guarantee？
A: When your claim was accepted, Aliexpress will issue the “Aliexpress coupon” to the customer and can be used on any regularly priced item on AliExpress coupon.
6 Q: Who will pay for the return shipping fee if I choose to return the product?
A：It is free of charge for you to return the parcel. Seller or Aliexpress will bear the shipping fee.
7 Q：What kind of evidence is accepted by Aliexpress team when I open a dispute for capasity not as descirbed?
A: Valid proof that you need to provide: including but not limited to the certificate of inauthenticity issued by the brand owner or a competent judicial or enforcement authority. Please guide customer contact with the brand official site and provide the diagnosis of subsidiary from the official or the full test video that meet the requirement of the proof guide from the dispute team.
8 Q: How do I apply the “300% Guarantee”?
A: Open dispute and choose the reason “capacity not as described” and upload valid evidence.