All orders placed on AliExpress are protected by a standard set of guarantees, also known as Buyer Protection.
Buyer protection starts from the moment you have paid for your order. The Buyer Protection period will be displayed in the form of a countdown clock on My Orderspage. Once you have confirmed receiving your order, you will have 15 days to apply for a refund.
Please click View Detail to enter into the Order Detail page, the deadline of Buyer Protection period is also shown here.
If you would like to extend the Protection period, please submit a Purchase Protection Extension Request by the button click here on the Order Detail page.
Please click here to learn more about buyer Protection Program.