If your order has been successfully delivered and you are satisfied with the item(s), please follow the below steps to confirm delivery:
Step 1: Sign into My Orders and locate your order
Step 2: Click Confirm Goods Received
Step 3: Select the product you received and click Confirm Goods Received
Step 4: Click Confirm and the order will be completed
Please note:
If you don’t confirm delivery, the order will be automatically closed when the Buyer Protection period has ended.
If you haven’t received your order or if you’re not satisfied with it, you can apply for a refund by opening a dispute in 15 days after confirming receipt.