Currently, you can check on coupon page and select different tag such as ‘AliExpress Coupons’, ‘Seller Coupons’, ‘AliExpress Select Coupon’ to find coupons under your account. Please click the button below to locate the reason:
Cannot find the coupon ; Cannot get discount
If you don’t find the coupon under your account, please check below possible reasons:
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Check whether the campaign is still valid. It may has not yet started or already expired.
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Check whether the coupon is issued based on first come, first served basis. The coupon may already run out and you can try earlier in next round.
* Check whether you have received the error when you tried to get coupon:
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Error Message |
Solution |
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To protect the security of your account, your request can’t be processed at this time. |
We sincerely regret to inform you that your issue may be due to the security reason. Please try to join in other activities on our website to get more coupons. |
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To protect the security of your account, please use another device to sign in. |
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Sorry, there are no more coupons available at this time. |
We are sorry coupons are limited offered and are sent on first come first get basis. Please try again next time to get the coupon. Good luck! |
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Sorry, it looks like this coupon is no longer available. |
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Could not get coupon as the button of getting it is blank/grey. |
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Sorry, it looks like you’ve received the maximum amount of coupons already. |
We are sorry coupons are limited offered and every participator may get a limited coupon. If you have got the maximum coupons, you may get it again. Please try to participate in other activities to get the coupon. |
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Oops. Something went wrong. Please try again. [3004] |
We sincerely regret to inform you that your issue may be due to you are not eligible to get coupon. Please try to join in other activities on our website to get more coupons. |
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Oops. Something went wrong. Please try again. [4005] |
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Oops. Something went wrong. Please try again. [4006] |
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Oops. Something went wrong. Please try again. [2001] |
We’re sorry, all coupons have already been claimed. Please try to join in other activities on our website to get more coupons. |
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A limited amount of discounts are available. Distributed on a first come, first served basis, you may not get discount when it is out of stock.
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Check the deadline of discount. As we always have various activities on AliExpress, you can join other activities to get coupons and discounts.
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Check if you meet the minimum spending requirements. For example, if it shows “US $7.00 off per US $89.00”, it means you can get the US $7 discount only when your order value is over US $89.