How do I return products to the supplier?

For Trade Assurance order

For offline order

For Trade Assurance order:

If you want to return the products, please choose “Yes, I want to return the goods” when you open the dispute.

When creating a case, please select “yes, I want to return the goods.” Once you have reached an agreement with your supplier, arrange the returning of the goods, and upload the return information within 15 days. If this is not done within 15 days the case will be canceled automatically.

After you have uploaded the return information, and the seller has confirmed receipt, Alibaba will arrange the payment within seven working days.

Note: The return and refund process can not be cancelled or modified manually. Please confirm before reaching agreement.

For offline order:

You will need to contact your supplier directly to negotiate returning goods, including shipping costs and methods.

How long does it take for me to receive the refund for Trade Assurance order?