Providing a safe and secure environment for you to conduct business is our top priority and we are continuously improving our online security.
Trade Assurance is a free service that helps to create trust between buyers and suppliers. Trade Assurance covers Alibaba.com buyers with 100% order protection in the case of late shipment or quality issues with products.
If there are any issues, you can open a case, and Alibaba.com’s professional resolution team will ensure a solution is reached.
How does Trade Assurance protect my online transaction?
How do I open a dispute for my Trade Assurance order?
How to submit a complaint for offline order?