Regarding the new rule of Brazilian Customs, packages arrived in Brazil from Jan. 1st, 2020 is required to attach with the tax ID number (Known as CPF or CNPJ). Or else, parcels cannot be cleared at customs and might even be forfeited in certain cases. The format of CPF for natural persons is 000.000.000-00 and CNPJ for legal persons is 00.000.000/0000-00.
Buyers in Brazil are required to add the CPF when editing the shipping address to avoid the failure of customs clearance. Please note that the CPF you add will be disclosed to relevant sellers and their logistics partners for customs clearance purposes.
1, How to add the CPF before/after the order shipped?
You can add the CPF when editing the shipping address: [My Orders] – [Shipping Address] –[Edit Shipping Address], enter CPF, click [Save] to save the shipping information.
2, I am required to add CPF when placing an order, what can I do?
Please enter the CPF, click [Continue] to save the tax ID number, then you can go on to place order and pay for the order.
3, Can I receive the order if lack of CPF?
All the packages without CPF arrived in Brazil from Jan. 1st, 2020 will be held in Brazilian Custom. Please add the CPF in the shipping address ASAP before Jan. 1st, 2020.