Dear Customer,
With effect from December 29, 2020, Alibaba.com no longer support “Online Bank Payment – SEPA Credit”, and “Online Bank Payment – ACH Credit” will be limited to users who already have external bank accounts linked to this payment method.
If you use SEPA, it is recommended to use Online Transfer or Wire Transfer to make future payments.
For ACH, Wire Transfer or credit card payment is recommended.
We apologize for any inconvenience caused. If you have any questions, please do not hesitate to contact our customer service team.
Thank you for your understanding.
Kind regards,
Alibaba.com
If you have questions or concerns, view our FAQs as below.
1. How will ACH and SEPA transfers change after Online Bank Payment goes offline?
1) New bank accounts can no longer be added to this payment method for ACH and SEPA transfers.
2) Existing bank accounts linked to Online Bank Payment -ACH credit with no successful payment history in the past 6 months will no longer eligible for ACH transfers.
2. Why can’t I add my bank account to use Online Bank Payment?
Due to a service upgrade, new bank accounts can no longer be added to Online Bank Payment to pay for orders.
3. Why is my bank account no longer linked to Online Bank Payment?
Due to a service upgrade, existing bank accounts linked to Online Bank Payment with no successful payment history in the past 6 months are no longer eligible for orders.
4. Will I be able to use Online Bank Payment in the future?
No, this payment method will cease operations indefinitely, and new bank accounts can no longer be added to pay for future orders. We suggest using Online Transfer, Wire Transfer or credit card as your new payment method.