1. Q: Why payment password is not required any more via credit card payment?
A: It was designed for account security before. Now the system upgrade has achieved it via intelligent mode. When sign of account theft detected, verification process is needed for payment security.
A: It was designed for account security before. Now the system upgrade has achieved it via intelligent mode. When sign of account theft detected, verification process is needed for payment security.
2. Q: What are the verification types when making payment?
A: Verification types include the verification of card NO., verification of validity, CVV, etc.
A: Verification types include the verification of card NO., verification of validity, CVV, etc.
3. Q: Why am I required to enter CVV?
A: For account security only. Alibaba will not save your sensitive info under PCI regulation.
A: For account security only. Alibaba will not save your sensitive info under PCI regulation.
4. Q: Why is CVV not required every time when making payment?
A: Depends on payment environment.
A: Depends on payment environment.
5. Q: What if info verification fails when making payment?
A: The same card can only try 3 times within 24 hours. If the card info entered wrong all three times or payment uncomplete in 30 minutes, card will be frozen for 24h. Please use other cards or try again after 24 hours when card is unfrozen.
A: The same card can only try 3 times within 24 hours. If the card info entered wrong all three times or payment uncomplete in 30 minutes, card will be frozen for 24h. Please use other cards or try again after 24 hours when card is unfrozen.