If you want to return the products, please choose “Yes, I want to return the goods” when you open the dispute.
When you reach agreement of “Refund with returning the goods” with your supplier, you need to arrange the goods returning offline and Upload return infomation (shipping method, logistics, tracking NO., etc) within 15 days, otherwise the return entrance will be closed and the dispute will be cancelled automatically.
After you uploading the return information and seller confirms goods receipt, Alibaba will arrange the refund within 7 working days.
Note: The return and refund process can not be cancelled or modified manually. Please confirm before reaching agreement.
How long does it take for me to receive the refund for Trade Assurance order?