Payment Error
I cannot pay for my order. How to solve payment issues? — Method for you to solve payment issues.
How to submit appeal for card verification after payment failure? — Method to submit payment appeal.
Payment Process
How do I make payment? — Steps for you to pay for an order.
How to add card and manage it for payment? — Card management to simplify payments.
What is CVV and where to find it? — Find the right CVV number while adding card information.
How to change currency to pay for my order? — Method for you to change currency.
Payment methods
What are the available methods for payment? — List of supported payment methods.
Why is certain payment method not available? — Please choose from the available methods to make payment.
Why I cannot pay through PayPal? — When Paypal is not available, please use other payment methods.
Order Status
Why was my order closed? — Reason for the order closed.
Why does it still say “Awaiting payment” after I paid? — It takes more time for the payment status to be updated for some payment methods.
Why the order status shows “Payment being verified” after payment? — There is payment verification process after successful payment.