alibaba

Payment Error

I cannot pay for my order. How to solve payment issues? — Method for you to solve payment issues.

How to submit appeal for card verification after payment failure? — Method  to submit payment appeal.

Payment Process

How do I make payment? — Steps for you to pay for an order.

How to add card and manage it for payment? — Card management to simplify payments.

What is CVV and where to find it? — Find the right CVV number while adding card information.

How to change currency to pay for my order? — Method for you to change currency.

Payment methods

What are the available methods for payment? — List of supported payment methods.

Why is certain payment method not available? — Please choose from the available methods to make payment.

Why I cannot pay through PayPal? — When Paypal is not available, please use other payment methods.

Order Status

Why was my order closed? — Reason for the order closed.

Why does it still say “Awaiting payment” after I paid? — It takes more time for the payment status to be updated for some payment methods.

Why the order status shows “Payment being verified” after payment? — There is payment verification process after successful payment.

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